Legal
Refund Policy
Our commitment to a fair and transparent refund process.
Last Updated: January 1, 2025
At NERVECH LLC, we stand behind our product and want every customer to be satisfied. This policy outlines when and how refunds are issued.
Refund Eligibility
| Scenario | Refund Eligible? | Notes |
|---|---|---|
| Within 14-day free trial period | No Charge | Cancel anytime — you are not charged |
| Request within 7 days of first charge | Full Refund | No questions asked |
| Request between 8–30 days of charge | Pro-Rated | Refund for unused portion |
| Request after 30 days | Not Eligible | Standard billing cycle applies |
| Annual plan cancellation | Pro-Rated | Refund for remaining full months |
| Duplicate charges due to system error | Full Refund | Processed within 3–5 business days |
How to Request a Refund
1
Contact Our Support Team
Email billing@nervech.com or call (505) 370-1740. Include your account email and reason for the request.
2
Review & Confirmation
Our team will review your request within 1 business day and confirm eligibility.
3
Refund Processed
Approved refunds are processed within 3–5 business days to your original payment method.
Non-Refundable Items
- Add-on services or one-time setup fees
- Usage-based charges already consumed
- Subscription periods already fully used
- Accounts terminated for Terms of Service violations